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A few things to check...

Most issues are discovered to be battery related. To avoid difficulties during set up:
1. Make sure you are using brand new AA alkaline batteries.
2. Do not mix old with new batteries.
3. Do not use rechargeable batteries.
4. Do not rely on a battery tester to determine battery life.

Other things to look for:
1. Make sure all of the numbers on the keypad beep when pressed.
If some of the numbers are not beeping, remove the back module (part B) and inspect the wires for any pinches or tears. Make sure to check the wires coming from the keypad as well. Disconnect the wire harness and make sure the pins in the male connection are not bent out of alignment. Reconnect the wires and confirm every button on the keypad beeps when pressed.
If you are still having keypad issues after following our troubleshooting guide, complete the warranty form. Expect a same day response if your warranty form is submitted during business hours.

MiLocks Warranty

MiProducts Corporation warrants to the original residential user of this product that it will be free from defects in materials and workmanship, under normal use, for 1 year from the date of purchase. User must provide a copy of original purchase receipt. This warranty does not cover abuse or misused products or products used in commercial applications. All mechanical components carry a limited warranty, for a period of 25 years from the date of purchase. The finish of the exterior of this lock carries a limited warranty of the lifetime of the unit against deterioration due to normal weather conditions. This warranty does not apply to locks that have been improperly installed, modified, put to a use other than designed, or subjected to acts of God (such as floods, lightning, earthquakes, etc.) This warranty is limited to repairing or replacing of this lock only at MiProducts Corporation's sole discretion. MiProducts Corporation will NOT be liable for the cost of installing, removing, nor reinstalling this product, nor direct, indirect, or consequential damages to persons or property resulting from the use of this product. This warranty only covers the cost of replacement parts or replacement units, it does not cover shipping & handling fees.

To implement this warranty please complete the warranty form.

Warranty Claim Form

Contact Info:

First Name:

Last Name:

Contact Phone#:


Product Info:

Lock Model/Item #:

Product Serial (if available) #:

Purchased from:

Describe the issue:

Ship replacement parts to:






Other Country:

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